Jigsaw Insurance
Though Jigsaw is a traditional insurance broker by name, we provide something different when you investigate the business a little closer.We offer Breakdown, Pet and Motor insurance. Still, in each of these areas, we are involved in delivering on all aspects of the insurance product lifecycle – from product and system design to fully administering and settling insurance claims.
Jigsaw’s journey with SSP
Jigsaw was originally founded in 2000 and is proud to now be entering our 23rd year in business.
As of December 2022, the company had more than 200,000 customers and 144 colleagues.
Our core values include Customers at our core, honesty first, keeping it simple, here to stay and there for you. These core values underpin our Mission – "We are committed to delivering excellent service and being there when you need us most. We continually invest in our colleagues, technology and products." It is essential that any providers we operate alongside or partner with only strengthen these values.
We started working with SSP around 15 years ago; this came about because we built up a book of mostly motorcycle breakdown policies and wanted to begin cross-selling motorcycle insurance. Our Commercial Director, Richard Sharman, had used SSP before working with Jigsaw. Naturally, it was the first software house of choice, providing good customer service and enabling software familiarity. My personal experience goes back with SSP around 20 years, so many of the SSP team I work with today I have been working with for a long time, with solid relationships being formed over the years.
I have used other platforms over the years. After discussing with other brokers, the strengths and weaknesses of others available, it is evident that the agile approach SSP has adopted allows for a more streamlined process. Jigsaw has also adopted an agile methodology in recent years, and it is great to see that SSP is evolving and becoming more aligned with our approach.
The news that SSP had partnered with Amazon Web Services (AWS) was a real positive for Jigsaw; we have also been moving over to AWS internally over the last five years to align with our Cloud strategy. The uptime is solid since these migrations have taken place, and the reliability of the software is also of great value to us. The key benefit of AWS-hosted data for Jigsaw is the infrastructure's transparency; we are already aware of the AWS products, what the performance is like and what we can expect. The scalability is also very beneficial; we can scale up and down whenever we need to, with the right resource, and knowing that SSP now has that ability too through AWS is very reassuring.
Jigsaw has more than 200,000 live policies and using the SSP software; we haven't had any performance issues; it scales very well. We know that there are other brokers with more policies than this, and it is reassuring that the system will cope with this demand as our business grows.
Over the last few years, we have had two main strategic objectives: to develop self-services for all customers and accurate real-time pricing for all our products. We've been involved in many projects with SSP with similar goals and have had great support over the years.
From a self-service perspective, we are now integrated with SSP for Standard Motor Risks and Breakdown, which means we onboard new policies through a completely frictionless process without human intervention.
Many checks, such as driving license checks that would have previously required human involvement, are now automatic, improving both our and our customers' journeys.
There are several APIs in place and hooked up with SSP. These allow us to deliver our real-time pricing objective; we have been able to innovate in several areas, and without SSP's tools, we wouldn't have succeeded against some of the more prominent brands in the market.
The overall Account Management at SSP is excellent. Direct access to engineers and the support team is always appreciated; the team is always supportive of what we are trying to do. Whenever we come forward with innovative ideas, the challenges are discussed positively without any barriers being presented. Other software vendors we have worked with have struggled to provide the same level of service.
The teams also know their audience; they will shape their approach to best suit which teams they are talking to, whether that be the IT team or someone who is not from a technical background, that will be considered. If individuals are left baffled by insurance terminology that they are not familiar with, then they can lose trust and confidence. SSP is brilliant at overcoming this.
Craig Astbury
IT Director | Jigsaw Insurance