Our goal is to do everything in our power to address any issues you may have, so you can feel confident in your decision to choose us. We're here to help.
Log a service incident
Please note. Customers in the Asia Pacific region should continue to use the solution provided by their local team.
- Broker customers can also email us here: email@example.com
- Insurer customers can also email us here: firstname.lastname@example.org
- You can also call the SSP Support line on: 0870 050 1001
If we are aware on any issues affecting our service, we will highlight them here. Use this as your first port of call.
- No major issues at present
New customer portal inbound...
We are busy behind the scenes working on introducing a new customer service portal. This tool will enable our customers to engage with us more effectively, giving them the ability to get instant access to information anytime they need it without having to ask.
The SSP customer service portal will empower our customers to gain ownership over their experience, keep ticket conversations going between customers and our advisers and resolve issues faster.