MAPFRE Middlesea is one of the largest insurance companies in Malta and is part of the MAPFRE group, which is present in over 30 countries. We offer a wide variety of insurance: Motor, Home, Health, Travel insurance and many other commercial lines products.
The MAPFRE group support the diversity in the range of products and services we offer. MAPFRE is a significant player in the global insurance market with interests spread across five continents and one of the fastest-growing insurance groups in Spain and South America.
We want customers to choose us. They are convinced that we meet their needs effectively and efficiently because they trust us to provide them with added value and an excellent customer experience. Our customers feel safe with us. Therefore, we need any businesses we work with to operate with these same values to complement how we already function.
We have been a customer of SSP for over nine years now, and to put, we cannot operate without it – it provides our core insurance solution. SSP has been beneficial and responsive to our needs and requirements; we have always found the team to be very open to different ideas. The SSP solution serves the purpose of what we need it for very well. Our business is dependent on our IT solutions. SSP provides a reliable and streamlined system with minimal unscheduled downtime.
In regard to the level of service we receive from the SSP team, the best word I can use to describe it is excellent.
The SSP team are a group of very knowledgeable, professional individuals with good-quality response times, and we can honestly say we've rarely ever had a reason to complain. We're happy with the positive and healthy relationship we've built with the team over time, which only bettered our overall experience.
I would recommend SSP to anyone looking for a new insurance system – positive customer relationship and high-quality service is highly recommended. In the end, 'one gets what one pays for.
Peter Bugeja
Head of Technology Solutions & Digital | MAPFRE, Middlesea
