RAC Insurance
RAC is one of the UK’s best-known motoring brands, keeping the nation’s drivers moving since 1897.We have over 8 million consumer and business customers and cutting-edge computer systems to deal with roadside assistance demands.
RAC's journey with SSP
With over 4,000 employees, RAC operates from three UK bases, offering a range of products and services for drivers. From car insurance and vehicle inspections to RAC Approved Garages and Dealers, we provide complete peace of mind, whatever your driving needs. Best known for breakdown, our local expert patrols rescue more than 2 million customers annually.
RAC has been a client of SSP since 2012. Over this time, the platform has suitably evolved to best suit our needs and continues to deliver the capabilities we require from a software provider. The application supports over 400 RAC call-centre colleagues processing over 2 million breakdown policies. RAC has found that the system integrates with our customer integration layers, including the call centre, website and direct sales force.
Over the last 8+ years, RAC has developed a long-term professional partnership with SSP. The relationships are strong with the SSP teams and employees we engage with daily, from Service and Change perspectives. We have also found that the overall reliability of the platform has improved over time.
The SSP software is an integral part of RAC's consumer business. The Policy Administration Platform holds our customer and policy details; it has multiple links to other applications and systems within RAC estate.
SSP have expertise in their field and has provided us with one of our core systems for approaching a decade. We look forward to seeing what new capabilities are available through this platform in the future.
RAC are also members of SSP's distribution business Keychoice, which enables us to connect with hundreds of high street brokers at once, all of whom can offer their customers more tailored motor cover. Using this platform to develop innovative new products is valuable through our partnership with SSP.
Anthony Robertshaw
RAC
Over the last 8+ years, RAC has developed a long-term professional partnership with SSP. The relationships are strong with the SSP teams and employees we engage with daily, from Service and Change perspectives. We have also found that the overall reliability of the platform has improved over time.
The SSP software is an integral part of RAC's consumer business. The Policy Administration Platform holds our customer and policy details; it has multiple links to other applications and systems within RAC estate.
SSP have expertise in their field and has provided us with one of our core systems for approaching a decade. We look forward to seeing what new capabilities are available through this platform in the future.
RAC are also members of SSP's distribution business Keychoice, which enables us to connect with hundreds of high street brokers at once, all of whom can offer their customers more tailored motor cover. Using this platform to develop innovative new products is valuable through our partnership with SSP.
Anthony Robertshaw
RAC