Customer Support
Our goal is to do everything in our power to address any issues you may have, so you can feel confident in your decision to choose us. We're here to help.
Log a service incident
We are very excited to announce the launch of our new online customer service desk portal for SSP Brokers, from 1st February 2024. Powered by ‘FreshService’ from Freshworks, our brand-new portal will provide SSP Brokers with an easy way to open new support tickets and service requests, track their status and engage with us more effectively.
Help Guide can be accessed here
Other methods
- Broker customers can also email us here: broker.support@ssp-worldwide.com
- Insurer customers can also email us here: insurer.support@ssp-worldwide.com
- You can also call the SSP Support line on: 0870 050 1001
Service Status
If we are aware on any issues affecting our service, we will highlight them here. Use this as your first port of call.
What is FreshService?
FreshService is a unified cloud-based IT help desk and service management solution that enables organisations to simplify their IT operations. The solution offers features that include an automated ticketing system, self-service portal and knowledge base which SSP are utilising to help us resolve customer issues quickly and easily.
Trusted by over 60,000 customers worldwide, FreshService will allow SSP to integrate its service management on a single platform to unify teams, improve time to resolution, reduce costs and improve visibility for our agents, our brokers and insurer partners.
